Playra support
Questions about bookings, PLAYZ or your account — here is how to reach us, and quick answers.
Quick answers
How do I sign in?
Enter your email address in the app and we email you a 6-digit code. There is no password. A new address creates a new account.
How do I add PLAYZ?
In the app: Top Up → Top up with cash. Enter the amount, show the code to the staff at a Playra venue and pay them in cash. The PLAYZ appears in your balance straight away.
Can I get my PLAYZ back as cash?
No. PLAYZ is prepaid credit for court time on Playra: it is non-refundable, can't be withdrawn or transferred, and expires 24 months after it is added.
How do I cancel a booking?
Open it from Profile → My bookings and tap Cancel. Up to 8 hours before the start you get a full refund in PLAYZ; after that a booking can no longer be cancelled.
What time zone are booking times in?
Damascus time (GMT+3), wherever your phone is.
How do I report a player or a message?
In a match chat, long-press a message to report it or block its sender, or tap a player to report or block them. We review every report within 24 hours.
How do I delete my account?
In the app: Profile → Delete my account. The delete-account page explains what is removed and what is kept.
Legal
Playra is run by Mohammad Takriti, an individual developer based in the United Kingdom.