These terms are the agreement between you and Playra for using the Playra app and the playra.org website. Please read them. By creating an account, or by agreeing when the app asks you to, you accept them. If you do not agree, do not use Playra.
1. Who we are
Playra is run by Mohammad Takriti, an individual developer based in the United Kingdom ("Playra", "we", "us"). Contact: info@playra.org.
2. Who can use Playra
You must be 18 or older. You sign in with your email address and a one-time code we send to it. Give your real name and a phone number where you can be reached — venues use it to contact you about a booking. One account per person; an account is personal and cannot be sold or handed to someone else. Keep your email account secure: anyone who can read your email can sign in to Playra as you. Tell us straight away if you think someone else has used your account.
3. What Playra does
Playra lets you find venues, book their courts, and arrange casual matches with other players ("Play Together"). The venues are independent businesses: they own and run the courts, set their prices and opening hours, and are responsible for their facilities and their house rules. Playra is the booking platform, not the operator of any venue.
4. PLAYZ — prepaid credit
- What it is. PLAYZ is prepaid credit for bookings and match shares on Playra. 1 PLAYZ = 1 Syrian pound (SYP). It has no value outside Playra, it is not money, a bank deposit or a currency, and it earns no interest.
- How you add it. You pay cash to a venue on Playra: enter the amount in the app, show the venue the one-time code (it works once, for 10 minutes), and the venue accepts it. The PLAYZ appears in your balance straight away. Only show a code to venue staff who are taking your cash at that moment.
- Where you can use it. At any venue on Playra, not only the one you topped up at.
- Non-refundable. PLAYZ cannot be exchanged back into cash, withdrawn, or transferred to another person.
- Expiry. PLAYZ expires 24 months after it is added to your balance. Expired PLAYZ is removed from your balance.
- Refunds are in PLAYZ. Whenever these terms give you a refund, it is returned to your PLAYZ balance, never paid in cash.
- Corrections. If a balance is wrong because of a technical error or fraud, we may correct it. Every correction is recorded.
5. Prices and Playra's commission
Prices are set by each venue and shown in the app before you pay. You pay exactly the price shown — there is no booking fee on top. Playra keeps a percentage of every booking made at a venue (our commission); it is taken out of the price you pay, never added to it.
6. Bookings, cancellations and refunds
- Booking is instant. A booking is confirmed the moment it is paid from your PLAYZ balance. The venue does not need to approve it.
- Times are shown in Damascus time (GMT+3).
- If you cancel at least 8 hours before the start, you get a full refund to your PLAYZ balance. Less than 8 hours before the start, a booking cannot be cancelled or refunded.
- If the venue cancels, you get a full refund to your PLAYZ balance. A venue can cancel until 2 hours before the start (or later, if the booking itself was made within those 2 hours).
- Playra may cancel a booking at any time, with a full refund to your PLAYZ balance — for example if a venue cannot honour it.
- If you don't show up, the booking is not refunded.
- If a venue changes the time of your booking and the new time does not suit you, contact us and we will cancel it with a full refund to your PLAYZ balance.
7. Play Together
- You can create a match or join one. Each player pays a share of the court: the court price divided by the number of players, rounded up to the nearest whole PLAYZ.
- A match is confirmed when every share is paid and the court is booked.
- You can leave a match for a full refund of your share until it is confirmed. After that, your share is not refunded.
- A match that has not filled is cancelled automatically 2 hours before it starts, and everyone who paid gets a full refund. If the court is taken before the match fills, the match is cancelled and everyone is refunded.
- Private matches can be joined only through their invite link. Anyone you send that link to can join.
- Your name is shown to the other players in the match and in its chat.
8. Community rules — zero tolerance
Playra has zero tolerance for objectionable content and abusive users. In match chats, in your name or username, and wherever else you can write in Playra, you must not post or send:
- harassment, bullying, threats or intimidation;
- hate speech, or attacks on anyone for who they are;
- sexual, violent or otherwise offensive content;
- spam, scams or advertising;
- anything that pretends to be Playra, a venue or another person, or anything illegal.
Chat messages are checked for offensive words before they are sent. Long-press any message to report it or block its sender, and tap a player in a match to report or block them. You can also write to info@playra.org. We review reports within 24 hours. Content that breaks these rules is removed, and the account responsible is suspended or closed.
You are also expected to turn up to the bookings and matches you commit to, respect venues' staff, equipment and house rules, and never misuse top-ups, payments, results or the app's systems.
9. Your content
You are responsible for what you post. You keep ownership of it, and you give Playra permission to store and show it to the people it is meant for, only in order to run the service. We may remove any content that breaks these terms.
10. Suspension and account deletion
We may suspend or close an account that breaks these terms, puts other people at risk, or is used for fraud. Where fraud is involved, we may keep back PLAYZ gained through it.
You can delete your account at any time in the app (Profile → Delete my account), or by writing to info@playra.org. First cancel any upcoming booking and leave any match that has not been played. Any PLAYZ left in your balance when you delete your account is lost — it cannot be refunded or paid out. If you think something is wrong with your balance, contact info@playra.org before you delete. What we keep after deletion is explained in the Privacy Policy.
11. The service
We keep improving Playra, so features may change, be added or be removed, and the app may update itself (including updates delivered directly by us between app store releases). We may pause the service for maintenance or for reasons outside our control. We will try to keep Playra available and to protect your balance and bookings, but we cannot promise that it will always be available or free of errors.
12. Sport and safety
Sport carries a risk of injury. You take part at your own risk, and it is up to you to make sure you are fit to play. The venue — not Playra — is responsible for the condition and safety of its courts and facilities.
13. Our responsibility to you
Playra is provided "as is". As far as the law allows, we are not responsible for what happens at a venue, for other players' behaviour, or for indirect or consequential losses, and our total responsibility to you for any claim is limited to the value of the booking or match share the claim is about. Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.
14. App stores
If you downloaded Playra from the Apple App Store or Google Play, these terms are between you and Playra, not Apple or Google. Apple and Google are not responsible for the app or its support, and they may enforce these terms as third-party beneficiaries.
15. Changes to these terms
We may update these terms. We will change the date at the top and, if the change is significant, the app will ask you to agree again before you continue.
16. Law and disputes
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live elsewhere, you keep any protections the law where you live gives you. Please contact us first — most problems can be solved quickly by email.
17. Contact
Questions and support: info@playra.org.